Customer Support Specialist

We are looking for a talented Customer Support Specialist, who will be resolving customer queries, recommend solutions and guide product users through features and functionalities

Our customers are global IoT and M2M device makers or service providers, such as e-scooter sharing, fleet management or smart city companies, that are operating in many different countries and do not want to deal with different telecoms and SIM cards.

We have customers mostly from the US and Europe but recently have been active in Latin-America, Africa & Middle-East. All in all, we are offering our services in 190 countries in the world

What you'll do:

  • Work on troubleshooting connectivity issues for customers in coordination with 1oT’s team and our telecom partners
  • Identify customer (clients using our platform) needs and help customers use specific features
  • Be in charge of SIM & eSIM card stock levels and shipping
  • Representing 1oT at international conferences & seminars
  • Gather customer feedback and share with our Product/Engineering, Carrier and Sales teams
  • Supporting existing partner relations with carriers by gathering feedback, solving problems, and ongoing servicing

What you'll bring:  

  • Experience as a Customer Support Specialist or similar CS role
  • Proactive and startup mindset
  • Experience using help desk software and remote support tools
  • Patience when handling tough cases
  • Strong work ethic
  • Fluency in English
  • Passion for the Internet of Things (IoT) market

We offer you:

  • Opportunity to have a great impact on a booming startup with a proven track record and paying clients
  • Crazy and ambitious international team members who have been pushing our services for the past three years on a daily basis
  • Meaningful work with global impact - we’ll give you the opportunity to shake up the global IoT sector as well as speed up your own personal & professional growth
  • Cosy and productive work environment at our Estonian HQ (Tallinn branch and/or Tartu R&D center)
  • Fun team events & great vibes

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